iOS 12 Business Chat is a Big Deal

iOS 12 Business Chat is a Big Deal

Business Chat is a fairly new feature to iOS. It allows you to communicate with businesses directly from the Message app. No more crawling around business websites or waiting in line to speak with a customer care rep. With Business Chat, you can:

• Chat directly with select companies like Wells Fargo, Lowe’s, Hilton and Discover through the iMessage app: This would be the starting pool of companies that you can chat with but it is likely that more will be added.

• Buy goods right from your iMessage app: You won’t have to go to the company’s website to order goods.

• Make bookings directly from your message app: For instance, you can book appointments or plane tickets directly.

• Chat with support without stress: You no longer have to visit the company’s website or sit around talking to support before you can have your issue sorted. You can contact them and chat about your issues whenever you want.

• Enjoy anonymity: Your contact details will be kept anonymous and you can stop chatting at any time you want.

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However, there is worry about business chat in iOS 12. What if your device being hacked or private data being leaked? Apple doesn't mention it. But we, iOS 12 users, to protect our privacy, should take some actions.

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